Return policy

1. How to ask for feedback

To make a return request, please contact our customer service at the following address:

Email: [To be completed]

Please indicate in your message:

• Your order number

• The name of the product

• The reason for the return

Our team will guide you through the procedure and provide you with the necessary instructions if your request is approved.

 

 

2. Important information

Any return sent to an address other than the one provided by our customer service will not be accepted.

Please do not return an item without prior confirmation, or your return will be refused.

 

 

3. Eligibility conditions for return

Returns are accepted for eligible items purchased directly on our website, under the following conditions:

• The return request must be made within 14 days after receiving the order.

• The items must be unworn, unused, and unwashed.

• The items must be returned in their original packaging

• The items must show no signs of wear, damage, or modification.

Return shipping costs are the responsibility of the customer, unless the item is found to be defective or incorrect.

Once the return is received and validated, the refund will be processed within 5 to 7 business days.

 

 

4. Return fees and exceptions

Return shipping costs may be covered in the following cases:

• Damaged or defective item affecting its functionality

• Incomplete order

• Incorrect item, size, or colour

For these situations, the customer must contact customer service within 7 days after receiving the order.

 

 

5. Refunds

Refunds only concern the price of the product(s).

Note:

• The initial shipping fees are non-refundable

• Express or international shipping fees are non-refundable

• Refunds are processed using the original payment method

 

 

6. Non-returnable items and final sales

The items purchased with:

•A promotional code

• An automatic reduction

• A special offer

• A promotion

• A mention "Final sale"

are considered final sales.

These articles:

• Are not eligible for returns, exchanges, or refunds

• Sold as is

• Cannot be returned once the order is confirmed

This provision does not limit the consumer's legal rights. If a discounted or final sale item is defective or non-compliant, it will be handled in accordance with applicable laws.

 

 

7. Contact

For any questions regarding this Return and Refund Policy:

Email: [To be completed]

Website: [To be completed]

By placing an order on our site, you acknowledge that you have read and accepted this Return and Refund Policy.

We reserve the right to modify this policy at any time. Any updates will be published on our website.