Delivery policy

Last updated: May 15, 2026

You will find below the important information regarding our shipping process and delivery fees. We offer international shipping and are committed to making your shopping and delivery experience as smooth and transparent as possible.

For any questions, our customer service remains available.

 

1. Processing times

Once your order is placed, a processing time of 1 to 3 business days is generally required.

• Orders placed from Monday to Thursday are often processed within 1 business day.

• Orders placed on Friday evening, over the weekend, or on public holidays will be processed starting the next business day.

The processing time includes order verification, quality control, and package preparation before shipping.

 

2. Delivery times

After processing and shipping, the estimated delivery times are generally:

European Union: 6 to 15 business days

Rest of the world: 8 to 15 business days

These deadlines may be extended due to external factors such as:

• Delays from carriers

• Customs procedures

• Peak periods

• Weather conditions

Orders are shipped from our main logistics center to ensure product availability and competitive prices.

A tracking number is provided upon shipment.

 

3. Delivery fees

Shipping is free on all orders.

For international orders, customs duties or import taxes may apply depending on the destination country and remain the responsibility of the customer when required by local authorities.

 

4. Place an order

To place an order:

Add the desired products to your cart.

Proceed with the payment.

Carefully check your delivery information.

Incorrect information can lead to delays or delivery failures.

 

5. Payment methods

We accept the following secure payment methods:

• Visa

• Mastercard

• American Express

• Apple Pay

• Google Pay

• Shop Pay

• Other payment methods available depending on the country

All transactions are secured via an SSL protocol.

 

6. Shipping and tracking

As soon as your order is shipped, you will receive an email containing:

• Your tracking number

• A link to track your package

In case of significant delay, our customer service will be able to assist you.

 

7. Delivery delays

Despite all our efforts, delays beyond our control may occur (carrier, customs, exceptional conditions).

In case of any questions regarding your order, you can contact us at:

Email: contact@ellyne.org

Website: https://ellyne.store/

8. Lost or undelivered packages

If your package is lost in transit, please contact us at contact@ellyne.org. We will investigate with the carrier and provide an appropriate solution.

9. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number

• Photos of the damaged item

• Photos of the package

Our team will review your request and provide an appropriate solution.

We reserve the right to modify this Shipping Policy at any time. Any updates will be published on this page.