Privacy Policy

Last updated: June 10, 2026

The company ELLYNE operates this online store and website, including all associated information, content, features, tools, products, and services (the "Services"), in order to provide its customers with an online shopping experience.

This store is hosted by Shopify, which allows us to provide you with the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our site, use our Services, make a purchase, or communicate with us.

By using our Services, you acknowledge that you have read this Privacy Policy and understand how your data is collected, used, and processed.

We process personal data on the basis of:
- Contractual necessity
- Legal obligations
- Legitimate interests
- User consent where required

1. Personal information we collect

When we use the term "personal information," we are referring to information that can directly or indirectly identify you.

This may include:

Contact details: last name, first name, address, billing address, delivery address, phone number, email address

Financial information: credit card information, payment details, transaction history

Account information: username, password, preferences

Transactional information: products viewed, added to cart, purchased, returned, or exchanged

Communications: messages sent to customer service

Technical information: IP address, browser, device used

Usage data: interaction with the site and navigation

 

2. Sources of information

We are collecting the information:

Directly with you (account creation, order, contact)

 

Automatically via cookies and similar technologies

 

Through our service providers

 

Via third-party partners

 

3. Use of personal information

We use your data for:

Provision of services

Process your orders and payments

 

Manage your account

 

Organise the delivery

 

Manage returns and exchanges

 

Personalise your experience

 

Marketing

Send promotional emails

 

Display personalised ads

 

Security and fraud prevention

Check the accounts

 

Detect fraudulent activities

 

Comunicación

Respond to your requests

 

Provide customer support

 

Legal obligations

Respect the laws in force

 

Respond to the requests of the authorities

 

4. Information sharing

We can share your data with:

Shopify (store host)

Technical service providers (payment, logistics, support)

Marketing partners

Legal authorities if necessary

In the event of a merger or business transaction

We process your data on the basis of: contractual necessity, legal obligations, legitimate interest, and consent.

 

5. Relationship with Shopify

Our store is hosted by Shopify, which processes certain information to ensure the proper functioning of the Services.

To learn more about Shopify's privacy policy, please visit their official website.

 

6. Children's Data

Our Services are not intended for children. We do not knowingly collect information regarding minors.

 

 

7. Data Security and Retention

We are implementing reasonable security measures to protect your information.

We retain your data only for the duration necessary for the intended purposes or legal obligations.

If you believe your rights have been violated, you may lodge a complaint with your local data protection authority.

8. Your rights

Depending on your place of residence, you may have the following rights:

Right of access

Right to rectification

Right to deletion

Right to portability

Right to object

Right to withdraw your consent

 

To exercise your rights, contact us at:

contact@ellyne.org

 

9. International Transfers

Your data may be transferred and processed outside your country of residence, in compliance with applicable legal mechanisms.

 

10. Modification

We may modify this Privacy Policy at any time. The date of the update will be indicated at the top of the document.

 

11. COOKIES

Cookies and similar technologies
We use cookies and similar technologies (pixels, tags) to operate our Services, measure their performance, and offer you personalised advertisements.

Strictly necessary cookies: essential for the functioning of the site (cart, login), placed without prior consent.

Audience measurement and advertising cookies: used notably via Meta Pixel, TikTok Pixel, and Google Ads, to analyse your browsing and present you with targeted advertisements. These cookies are only placed with your prior consent, which you can give or withdraw at any time via the cookie management banner on our site.

Retention period
- Customer account data: retained for the duration of the business relationship, then 3 years after the last contact - Billing data: retained for 10 years in accordance with accounting obligations - Commercial prospecting data: 3 years from the last contact if you do not become a customer - Cookies: maximum 13 months

 

12. Contact

For any questions regarding this Privacy Policy, please contact us at:

Email: contact@ellyne.org